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Robinson and Associates Has Suggestion For Casino Employees


Casinos that want to create more guest advocates should take the first crucial step - be nice to customers, says Robinson & Associates, Inc., a customer service consulting firm to the gaming industry. Martin R. Baird, chief executive officer of Robinson & Associates, offers the following casino guest service tip.  

"Be nice to your guests because they deserve to have a nice experience," Baird says. "And nice is the first logical step toward turning ordinary customers into guest advocates. It's amazing how often people aren't nice and then they expect you to patronize their store or buy their product. They don't smile, say please or say thank you. It's almost as though they think other people are obligated to give them money. That's not the way it should be. Be nice to your guests and reward them with simple pleasures."

Robinson & Associates, Inc., is a global customer service consulting firm for the gaming industry. It helps casinos determine their Advocate Index, a numbe

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If the ball keeps landing on red, should I bet on black?

A number of states allow children under 18 to gamble, and youth also participate in illegal forms of gambling, such as gambling on the internet or betting on sports. Therefore, it is not surprising that research shows that a vast majority of kids have gambled before their 18th birthday, and that children may be more likely to develop problems related to gambling than adults. While debate continues on this issue, there appears to be a number of factors influencing this finding. Parental attitudes and behavior play a role. Age of exposure plays a part, in that adults who seek treatment for problem gambling report having started gambling at an early age. A number of adolescents reported a preoccupation with everything related to gambling prior to developing problems.
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Definition:To lose and run out of money.

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